Managerial Effectiveness - PLOC

Learning objectives

At the end of this session, participants should be able to:

• PLAN - Adopt the concept of 'Management by Objectives' in planning for departmental effectiveness
• ORGANISE - Manage the '4M' resources effectively and efficiently when executing departmental plans
• LEAD - Demonstrate the '5R' of assertive leadership styles at the workplace
• CONTROL - Apply the 'Balanced Scorecard' to monitor the execution of departmental plans constructively

Key contents

Module 1: Planning - The foundation of successful management

• Understand the fundamentals of planning
• Determine the benefits of planning
• Relate planning and strategic operational management
• Establish effective planning via SMART goals setting and action plans
• Adopt the concept of 'Management by Objectives' in planning

Module 2: Organizing - The foundation of getting the right resources for managerial success

• Organize the '4M' resources required to execute strategic plans
• Manpower: Establish manpower arrangement, by getting the right people for the right job
• Methods: Establish methods of execution, towards doing the right things right
• Machine: Identify machine and/or material needed for execution, towards operational effectiveness and efficiency
• Money: Determine monetary requirements to implement strategic plans feasibly

Module 3: Leading - The foundation of achieving superior performance at the workplace

• Lead and motivate the workforce towards high performance
• Establish workforce cooperation and reduce workplace conflicts
• Lead the workforce with 'POWER' via positive influence
• Apply the 5R's of assertive leadership
• Apply leadership RIGHTS appropriately
• Build RELATIONSHIP professionally
• Drive the workforce towards focused RESULTS
• REPRODUCE new talents among the workforce
• Extend RESPECT to gain RESPECT

Module 4: Control - The foundation of enhancing departmental effectiveness

• Monitor workforce performance constructively
• Apply the Balanced Scorecard in workforce performance measurement management
  • Financial perspective
  • Customer perspective
  • Internal process perspective
  • Learning and development perspective
• Conduct workforce performance appraisal constructively