HR For Non-HR Personnel

Duration: 1 Day

Course objectives

Upon completion of this program, participants will be able to:

• Understand the various HR concepts
• Understand the applications of Human Resource Management
• Appreciating that HR Management is not just HR's domain but also the responsibility of all
• The importance of HR management is an organization's business strategy
• Identify your concerns and fears about dealing with grievance and disciplinary issues
• Define the meaning of a grievance and discipline in the workplace

Key content

Module 1: Defining Human Resources

Discussion on what human resources means. We will also complete a case study that highlights some of the challenges that a HR professional faces.

Module 2: Skills Inventory

During this session, we will look at what a skills inventory is and what its benefits are.

Module 3: Job Competencies

This session will discuss how to identify technical and performance skills needed to do a job.

Module 4: Performance Review

Performance reviews are a crucial part of helping an employee grow. In this session, we will explore the performance review process through individual exercise and a case study.

Module 5: Grievance

• What is grievance and how it develops?
• Grievance handling principles
• The consequences of ignoring employee grievances
• General principles of grievance processes
• What value does an effective grievance process add to an organization?
• The grievance policy and procedure
• Guideline for conducting a grievance hearing
• Learn techniques to avoid getting to this stage
• How to avoid employment disputes and costly tribunals
• Understand employment law and the disciplinary grievance process
• Understand the importance of investigation, documentation and accurate recording
• Handling poor performance
• Performance improvement plan
• Purpose of PIP
• How to establish PIP
• Step by step guide