Root Cause Analysis: Problem Solving Methodology: 马来西亚的首选 Iconic Training Solutions Sdn Bhd

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ROOT CAUSE ANALYSIS: PROBLEM SOLVING METHODOLOGY
DURATION: 2 DAYS
TIME SCHEDULE
Time: 9:00am to 5:00pm
Lunch Break: 1:00pm to 2:00pm

INTRODUCTION
Which approach is more reliable: a doctor that routinely uses a thermometer and prescribes aspirin to a patient with repeat fevers, or a doctor that uses a combination of diagnostic techniques to uncover the true cause of a patient’s fever? Like a clinical diagnosis, effective root cause failure analysis requires correct application of the right tools to make accurate conclusions.

Many organizations spend valuable resources addressing recurring issues but fail to obtain solutions that prevent recurrences, and this is because they were not able to identify the fundamental root causes to the problems. Root cause analysis (RCA) is a method of problem solving that looks at the root cause of events rather than focusing on the initial 'symptom'. By focusing on the root cause, it will reduce or eliminate the likelihood of problem recurrence.

Root cause analysis is a series of tools and measurements rather than a single approach in itself. Due attention is given on the tools/techniques applied in the root cause analysis, with extensive exercises on the associated tools/techniques.

LEARNING OUTCOMES / BENEFITS
At the end of the course participants shall be able to:

Explain the fundamental principles of Root Cause Analysis
Apply the Root Cause Analysis tools (Ishikawa fishbone diagram, 5 WHY, FTA) in the workplace
Comment critically on corrective actions raised as a result of applying the tools
Utilize the Root Cause Analysis Tools as a corrective and preventive measure to avoid mistakes and improve product / process quality

KEY CONTENT
Module 1: Overview Of Root Cause Analysis Concepts And Practices

Introduction to Root Cause Analysis (RCA)
The need and the practice

Module 2: Practical Problem Solving

Defining a Problem
Strategies to Solve Problems
Understanding Causes and Its Levels
Finding Root Causes
Eliminating Root Causes
Proactive Problem Solving

Module 3: Tools for Problem Understanding

Problem Understanding
The Purpose and Applications of Flowcharts
Using Flowcharts
Checklists
Using Critical Incidents

Module 4: Tools for Problem Cause Data Analysis

Understanding Problem Cause Data Analysis
The Purpose and Application of Histograms
Using and Interpreting Histograms

Module 5: Tools for Root Cause Identification

Fundamentals of Root Cause Identification
Using Ishikawa Fishbone Diagrams
Using the Five Whys Method
Using the Fault Tree Analysis (FTA) Technique

TARGET AUDIENCE
Top and middle management, Quality Manager, Operational/ Production Manager, Logistics, Operations, Process and Quality executives and Supervisors who are in involved in quality and productivity improvement program.

METHODOLOGY
An interactive and practical approach incorporating group discussions / exercises, presentations and simulation activities.