详情

Communicate with Confidence

Course Duration: 2 Days

Introduction

This highly interactive workshop helps develop skills and strategies for successful communication in the modern business environment. Through case study scenarios, role plays, personality tests and mini presentations, you will learn how to communicate better with others.

Course Objectives

Upon completion of this program, the participants should be able to:

Communicate with greater confidence with a range of different people
Be able to better overcome barriers to communication
Know how to demonstrate active listening skills to build better relationships
Learn strategies for communicating your message clearly
Understand the different communication styles and learn how to adapt to others
Receive feedback on your communication approach
Rephrase blunt language to achieve results without offending anyone
Demonstrate how to deliver constrcutive feedback and how to disagree politely
Learn to paraphrase and restate for clarification

Key Content

Module 1: Communiating with Impact

Understanding the nature of communication
Barriers to effective communication
5 steps to creating clear message
Paraphrase and restating for clarity
7 key communication angles
Elements of the voice
Volume, pace, pausing and emphasis
Communicating effectively at different levels
Understanding your personality and that of others to maximize effective communication

Module 2: Active Listening

5 areas to effective listening
Clarifying information through effective questioning
The prevention of misunderstanding

Module 3: Providing & Receiving Feedback

The beauty of constructive feedback
Understand what is constructive feedback
Nurturing a culture of open feedback in 6 ways
Listen to undersand through attentive listening
Reach a deeper understanding to foster a win-win situation

Module 4: Ways to Win People through Effective Communication

Understand the basics of Emotional Intelligence
Transform conflict to cooperation
Disagreeing politely
Creating an engaged team
4 key principles to influence people around you

Module 5: Communicating Your Personal Brand

Overview of personal branding
What is your personal branding goal?
What is your brand?
Communicating your brand

Module 6: Essential Presentation Skills

6 types of presentations commonly used at work
Getting prepared
Understanding your audience needs
What to do when presenting to Senior Leaders?
Embed the 4Ps in your presentation
Structuring your presentation in 6 essential steps
Making your presentation more interactive

Target Audience

Anyone who wants to improve interpersonal communication skills to get the most out of interactions with staff, colleagues and clients.