Impactful Communication in the Transition

Introduction

Some people seem to be able to say the right thing no matter what is the situation. Their ability to navigate through tense discussions open doors in the business world that may have otherwise closed. During this training program, participants will learn the secrets of communication pros, including building personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations and more.

Course Objectives

• Capitalize on personal style for more effective communication
• Rephrase blunt language to achieve results without offending anyone
• List strategies for dealing with difficult behaviors
• Demonstrate how to deliver constructive feedback and how to disagree politely
• Develop and action plan to improve communication skills

Key Content

Module 1: Introduction to Positive Communication

• What is positive communication
• A business communication model
• Encoder/ decoder responsibilities
• Barriers to communication
• Strategies for overcoming barriers
• Verbal vs non-verbal communication

Module 2: Interpersonal Skill

• How to hold a difficult conversation
• Provide feedback that has an impact
• Receive feedback with grace and dignity
• Improving employee performance
• Overcome fear of confrontation and conflict
• Interpersonal communication dynamics
• How to demonstrate respect at work
• Benefits of assertiveness

Module 3: Being Heard in Meetings

• Present your ideas
• Ask intelligent questions to gather information
• Art of negotiating towards a win win situation

Module 4: Fundamental Techniques in Handling People Especially Subordinates and Colleagues

• Don't criticize, condemn or complain
• Give honest and sincere appreciation
• Communicating with subordinates and colleagues
• Handling generation gaps
• Teamwork

Module 5: Conflict and Disagreement in Business Communication

• Understanding conflict
• Role of values
• Conflict resolution values and styles
• Conflict resolution strategies
• Active listening

Module 6: Ways to Win People to Your Way of Thinking

• Trust
• Show respect for other person's opinion
• If you are wrong, admit it quickly
• Let the other people feel the idea is his or hers
• Be sympathetic with other person's ideas and desires

Module 7: Seek to Understand, then to be Understood

• Different types of listening
• Emphatic listening
• Positive problem solving

Module 8: Non Verbal Communication

• Body language
• Physical contact
• Physical distance
• Presenting a professional image
• How business environment affects communication