Making Communications Work For You

Introduction

This program is designed to improve the participants' interpersonal communication skills and develop new skills to become a more effective communicator. Interpersonal communication applies to all our relationships - both personally and professionally. It is equally important to realize that others respect or reject us based on our interpersonal communication skills.

This learning program is a journey that begins by exploring the dynamics and techniques of effective interpersonal communication, moving on to the subtle nuances of perception and finally to the full impact of connection when presenting and building relationships.

Course Objectives

At the end of the program, participants are expected to be able to do the following:

• Identify the basic communication principles and apply a communication process model
• Set clear goals for their communication
• Determine their communication outcomes and results
• Listen for improved understanding and achieve genuine communication
• Match their body language to the message
• Work constructively with their emotions
• Manage their verbal communication more effectively

Key Content

Module 1: Knowing Where We Are

• Assessing communication competence
• Communication skills self assessment exercise

Module 2: Setting Clear Goals for Communication

• Getting the right messages across in the right way

Module 3: The Communication Cycle

• Understanding the 6 Step Communication Cycle
• Applying the 6 Step Communication Cycle

Module 4: The Checklist for Clear Communication

• The 7Cs of Communication

Module 5: Communicating in Person

• Making great first impressions
• How body language impacts the communication
• Learning to communicate clearly with Mehrabian's Communication Model
• Using assertive communication techniques

Module 6: The Art of Giving and Receiving Feedback

• Giving feedback
• Receiving feedback
• Using the feedback matrix

Module 7: Listening for Improved Understanding 

• Becoming an active listener

Module 8: Handling Difficult Communication Situations

• Preparing for difficult conversation
• Conflict resolution - the process and its application