Winning Business Relationships Where It Matters

Duration: 1 Day

Introduction

This unique program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the business communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity.

Course Objectives

• Build winning relationships easily
• Develop the power of perspective
• Improve your personal style of communicating
• Understand and employ the business communication process effectively
• Use various communication strategies effectively

Key Content

Module 1: Interpersonal Communication

• Building credibility
• The 4 Customer Behaviour Styles
• Identifying your personal style
• Developing your style towards effective communication
• Shift into positive action

Module 2: Finding the White Space

• Context vs content
• The I-Maze
• Value of change
• Risk taking in change management
• Moving forward with ideas

Module 3: Mapping the Relationship

• The 3 keys unleashed
• Expectation vs reality
• What do we stop doing
• What do we start doing
• What do we do differently

Module 4: Bridging the Gap

• Live demonstration
• The Hot Seat
• Objective and subjective review