详情
Winning Business Relationships Where It Matters
Duration: 1 Day
Introduction
This unique program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the business communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity.
Course Objectives
- Build winning relationships easily
- Develop the power of perspective
- Improve your personal style of communicating
- Understand and employ the business communication process effectively
- Use various communication strategies effectively
Key Content
Module 1: Interpersonal Communication
- Building credibility
- The 4 Customer Behaviour Styles
- Identifying your personal style
- Developing your style towards effective communication
- Shift into positive action
Module 2: Finding the White Space
- Context vs content
- The I-Maze
- Value of change
- Risk taking in change management
- Moving forward with ideas
Module 3: Mapping the Relationship
- The 3 keys unleashed
- Expectation vs reality
- What do we stop doing
- What do we start doing
- What do we do differently
Module 4: Bridging the Gap
- Live demonstration
- The Hot Seat
- Objective and subjective review
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