详情

Art of Relationship Building

Course Duration: 2 Days

Introduction

If you have ever had a miscommunication in the workplace or in relationships, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communicaton cost your business or organization a lot in terms of time, energy and money. Compounded with the communication methods and styles of the new generation, we are faced with endless situations where what we mean is not what is perceived, and what we perceived is not what was intended. Bridging those differences requires effective communication; the foundation for excellence in leadership, performance and management.

The unique 2-day, activity driven program teaches skill that boost personal productivity and relationship building through increased understanding and effective implementation of the communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity.

Art of Building Relationship focuses on the following areas:

Communication
Conflict Resolution
Contribution
Influence
Relationship Building

Learning Outcomes / Benefits

At the end of this session, participants should be able to:

Build relationships effectively
Develop the power of perspective
Improve your personal style of communicating
Resolve conflict professionally
Understand and employ the communication process effectively

Key Content

Day 1

Module 1: Overview

Context setting
What is communication to you
The Communication Staircase model
Our worldview
Barriers to communication

Module 2: Interpersonal Communication

Building credibility
The 4 Quadrant Communication Model
Identifying your personal style of communicating
Developing your style towards effective relationship building
Shifting into positive action

Module 3: Being Effective in Communication

Applying learning in the workplace and relationships
What others say and do and what is important to them
What we do more of when interacting with others
What we avoid doing when interacting with others
World cafe: Revealing our blind spots

Module 4: Overcoming Challenging Situations

Bad News Bears
Gossip Mongers
Drama Kings and Queens
Chicken Littles
The Victims
Bullies and Back-stabbers

Day 2

Module 5: Key Pillars in Communication

The perfect cup of tea
Discovery questioning
Funneling
Active listening
The art of being curious

Module 6: The Art of Feedback

Feedback and SARAH
Supportive and corrective feedback scenarios
The BOOST+ model
SPEED feedback
Fly-On-The-Wall

Module 7: The Principles of Influence

Reciprocity
Scarcity
Authority
Consistency
Liking
Social proof

Module 8: Relationship Management

Building meaningful relationships
4 levels of relationship experience
The WOW factor
Creating a relationship commitment contract
Coaching performance