COMMUNICATION 360°
DURATION: 2 DAYS
TIME SCHEDULE
Time: 9:00am to 5:00pm
Lunch Break: 1:00pm to 2:00pm
INTRODUCTION
A leader is someone who inspires positive, incremental change by empowering those around them to work toward common objectives. A leader’s most powerful tool for doing so is communication. However effective communication in order to achieve greatness may not necessarily be in one direction – Top to Bottom! We tend to think of organizations like a ladder because they have a natural hierarchical structure. It’s an apt comparison — but one that’s completely misunderstood. Why? Because with a ladder, everything important is at the bottom, and the hard part is getting it to the top. It’s a bottom-up effort. Many organizations operate as if the reverse was true; information and guidance flow from top to bottom and only move in one direction. That kind of approach makes sense when a company needs to rally the troops or articulate a bold strategy, especially during times of crisis. However, it’s the wrong approach for leadership, communications, and company culture to take at all times. Like a ladder, things must move in two directions — otherwise, the structure falls apart. Effective communication is vital to gain trust, align efforts in the pursuit of goals, and inspire positive change. When communication is lacking, important information can be misinterpreted, causing relationships to suffer and, ultimately, creating barriers that hinder progress.
LEARNING OUTCOMES
At the end of this two days course, participants will be able to discover the critical importance of communication to gain trust, align efforts in the pursuit of goals and inspire positive change. They will deeply understand that when Communication is lacking, important information can be misinterpreted causing working relationship to suffer and ultimately, create barriers that hinder progress.
KEY CONTENT
Module 1: Introduction to Communication
Malaysia
