Customer Service Relationship Management

Customer Service Relationship Management

Kategori: Customer Service Tersedia
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Penerangan

Customer Service Relationship Management

Course Duration: 2 Days

Introduction

Service quality is the key to maintain customer satisfaction. Excellent customer service has a chain linked effect from the backend support to the front end service personnel - that means within an organization, customer service quality has to be prime in every support employee, regardless the position of customer service personnel or technical team, to perform well in this customer-centric business environement.

Course Objectives

Upon completion of this program , the participants will be able to:

Key Content

Module 1: Fundamentals of Customer Service Relationship

Module 2: Building Your Customer Service Mindset

Module 3: Communication and Customer Service

Module 4: Service Recovery

Target Audience

This program is suitable for Supervisors, Executives and Managers

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