Managing And Leading The New Millennials

Introduction

This program enables the participants to engage with the Gen Y and Gen Z employees effectively, by setting a better understanding on why they communicate the way they do. Most importantly, with this understanding, the participants would be more equipped with the essential styles and skills to communicate, lead and coach the workfoce of both Gen Y and Gen Z effectively at the workplace.

Course Objectives

At the end of this session, the participants should be able to:

• Identify the four different communication styles using VNCA method
• Develop the two approaches in handling Gen Z by using the GAP approach
• Utlize the 6R method in handling questions
• Use the 2P approach in emotion management
• Identify the IN language used by Gen Z
• Use the ACORN technique in managing the Gen Z

Key Content

Module 1: Understand the Three Generation Lines at the Workplace and Their Characteristics

• Understand the baby boomers and their characteristics
• Understand the Gen X and their characteristics
• Understand the Gen Y and the New Millennials and their characteristics

Module 2: Manage, Lead and Coach the New Millennials

• Determine what the new millennials wants from their leaders and how should the leaders cope
  • Examine on how can a leader helps to navigate their career path
  • Establish how can a leader helps to provide constant guidance on them
  • Reveal on how can a leader helps to mentor and coach them
  • Ascertain on how can a leader sponsors for their formal development programs
• Deter mine what the new millennials want to learn and how should the company copes
  • Examine how can the company provides them with technical skills in their area of expertise
  • Establish on how the company sets a platform for their self-management and personal productivity
  • Reveal on how can the company provides them a pathway to be a leader
  • Ascertain on how can the company support their creativity and innovation strategies

Module 3: Build the 'Communication Bridge' to Manage, Lead and Coach the New Millennials Effectively

• Establish the factors that enhance communication effectiveness with the New Milennials
• Reduce communication gaps by taking into consideration of the common gap factors
  • Personal background factor
  • Cultural factor
  • Generation factor
  • Profession factor
• Determine your communiaction style and ways to maximize your communication effectiveness
• Interpret personalities to construct communication bridge with high assertiveness

Module 4: Apply the Five Essential Communication Strategies to Manage, Lead and Coach the New Millennials Assertively

• Treat others the way you want to be treated
• Treat others the way they want to be treated 
• Step into a different pair of shoes
• Apply the 'Sandwich Approach' in providing feedback
• Apply the 2P in communication and emotion management

Module 5: Apply the Five Essential Communication Techniques to Manage, Lead and Coach the New Millnials Assertively

• Learn how to say 'NO' the 'YES' way
• Understand body language and how to communicate assertively
• Apply effective listening skills
• Apply effective questioning techniques
• Direct the new millennials to 'GROW'