Secrets To Performance Management

Introduction

Organizations quantify their staff performance through Key Performance Indicators (KPIs). Employees receive these KPIs and, without a clear understanding of the outcomes intended from these indicators, work only to meet these KPIs, while treating fellow co-workers as competitors resulting in a breakdown of teamwork.

What if you could extract more performance from your employees? How could you as a manager provide the support they need so that they can truly perform? This 2-day course addresses KPI design and a personal contact program that supervisors can use to extract maximum performance from their employees.

Learning outcomes / benefits

At the end of this session, participants should be able to:

• Translate company performance measures to individual performance measures
• Align company objectives to individual objective
• Carry out effective performance coaching conservations
• Conduct meetings and discussions effectively

Key contents

Day 1: (8 hours)

• Opening and introduction
• The anatomy of a strategic direction
• Strategic deployment - making strategy meaningful to individuals
• Getting the right mindset
• Performance issues
• Goal and target setting
• Communication issues
• Review meetings and action planning
• Learning review
• End of Day1

Day 2: (8 hours)

• Check-in and energizer
• Moving towards performance
• Conducting meaningful performance reviews
• Performance coaching with the personal contact program
• Learning review
• Master debrief and evaluations
• End of Day2