The New Manager In You!

Introduction

This training helps develop and refine managerial skills for people starting out in management, as well as those who are more experienced. The course empowers you to optimize the effective functioning of your daily tasks.

Course Objectives

Upon completion of this program, the participants should be able to:

• Handle the new role of managerial leadership
• Use various communication strategies to develop winning solutions
• Create solid teamwork
• Solve problems and make decisions effectively
• Resolve conflicts professionally

Key Content

Module 1: Overview

• Context setting
• Management - the organizational importance of managers
• Roles and functions
• What makes an effective manager
• Stay in control!

Module 2: Team Development

• High performing teams
• Team development model
• The 4 stages of development
• Improving team performance
• Role of the manager

Module 3: Engagement Rules

• Building credibility
• 4 customer behavioral styles
• Identifying your personal style
• Develop your style towards effective engagement
• Shift into positive action

Module 4: Being Effective in Communication

• Apply learning in the workplace and relationship
• What others say and do and what is important to them
• What we do more of when interacting with others
• What we avoid doing when interacting with others

Module 5: Developing the Team Resources

• The 3 hats
• Risk vs experience/ skills
• Train, direct, delegate and coach
• Performance vs talent/ potential
• The coaching spectrum

Module 6: Time Management

• Relationship between task and time
• To do list: planning and schedulling
• Goals and tasks
• Prioritizing between urgent and important
• The procrastinator in you and others

Module 7: Problem Solving and Decision Making

• The problem with problems
• Causes of conflict
• Working with options
• Deciding on solutions
• Dealing with challenges

Module 8: Relationship & People Management

• Scarcity vs abundance
• 4 levels of relationship experience
• The WOW factor
• Creating a relationship commitment contract
• Coaching performance