Effective Communication Skills For Executives

Introduction

This program is designed to expose participant to better communication between individual, team, department and organization. In this 2 days, the participants will be challenged to move to the next level in communication.

Course Objectives

Upon completion of this program, the participants should:

• Understand the communication model and how we need to use it
• Learn tools and methods to deliver great moments of truth
• Plan and prepare for communication success
• Develop an action plan for their growth and development in communications

Key Content

Module 1: Communication Overview

• Introduction to the communication model
• The channels of communication
• The profiling tool - DISC in communication

Module 2: The Art of Listening

• The  types of listening
• Elements of EQ & NLP in listening
• Working with people's learning style in learning - VAKAD

Module 3: The Art of Language

• Meta programs in language
• The words we use - green/ yellow/ red
• The understanding and the ability to read language and respond

Module 4: How to Ask the Right Questions

• The skills of questioning
• Getting information we need from questioning
• Avoiding the 'abuthen' moments

Module 5: Non-Verbal Communication

• Effective body language skills
• Facial expressions
• Gesturing and motor skills

Module 6: First Impression & Perception Management

• Creating the being in first contact
• Perception management skills
• Reading people and managing them well