Enhancing Communication & Interpersonal Skills at Work

Introduction

This program has been designed with different communication needs in the mind, internally as well as externally, whether you've just met the client, or you communicate with your colleague whom you've known for years. Learn ways on how to improve intercommunication skills and read between the lines when it comes to the diverse and complicated realm of communication.

Course Objectives

In this highly practical course, you will learn:

• The ability to create an open environment for communication
• Learn about your own communicating styles and improve them
• Stronger relationship through powerful communication
• An understanding of other people's communication styles and needs
• Emotional intelligence to deal with communicating

Key Content

Module 1: Communication Styles

• What is an ideal communication?
• What are different styles of communication?
• What are the 4 angles in effective communication and how does each style impact communication?

Module 2: Interacting with People

• How to provide feedback to others so they take you seriously
• Use the Johari Window to evaluate what you know about yourself and what you know about others
• How to learn which areas you need to work on to improve yourself based on other people's impression of you?
• Create an actionable plan to imptove on one angle of your personality

Module 3: Questioning and Listening Techniques

• Developing effective communication
• The all important QLF skills - Questioning, listening and giving feedback

Module 4: Misunderstanding

• What causes misunderstanding?
• How can you minimize misunderstanding?
• How can stereotyping affect your communication using 3 keys to stereotyping
• 6 steps to build commitment

Module 5: Empathy and Emotional Intelligence

• What is the effect of empathy on communication?
  • TFA the basis of all EQ

Module 6: Body Language

• 8 great tricks to read body language of others
• 12 gestures to be aware of