High Impact Customer Service & Complain Handling Skills Workshop

High Impact Customer Service & Complain Handling Skills Workshop

Category: Customer Service Available
For more information, visit our official website at iconictraining.com.my

Description

High Impact Customer Service & Complain Handling Skills

Course Duration: 2 Days

Introduction

Now in 21st Century, in the VUCA era, that very same word ''customers'' provides with a whole new mearning compared to the last century, the last decade and even to before the last 5 years. Now it's no longer about providing them with products and services. Now it's all about creating the ''Customer Experience''. The best way to create customer loyalty is to create an impactful customer service and experience.

In this course, we will be exploring on what and how to create the best customer service experience while looking into the growth of the services we provide through the best behavior and attitude for it. We will also develop our skills on managing complaints and feedback as to always improve the results created.

Course Objectives

At the program conclusion, participants should be able to:

Key Content

Module 1: Hello, Let's Get Started

Module 2: It All Start From Inside of Me

Module 3: My Customer Service - Awareness

Module 4: My Customer Service - Making It Impactful

Module 5: Challenges & Complaints


More detail about Iconic Training Solutions Sdn Bhd
Iconic Training Solutions Sdn Bhd
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