Managerial Effectiveness - PLOC

Learning Objectives

• PLAN - Adopt the concept of 'Management by Objectives' in planning for departmental effectiveness.
• ORGANISE - Manage the '4M' resources effectively and efficiently when executing departmental plans.
• LEAD - Demonstrate the '5R' of assertive leadership styles at the workplace.
• CONTROL - Apply the 'Balance Scorecard' to monitor the execution of departmental plans constructively.

Key Content

Module 1: Planning - The Foundation of Successful Management

• Understand the fundamentals of planning
• Determine the benefits of planning
• Relate planning and strategic operational management
• Establish effective planning via SMART goals setting and action plans
• Adopt the concept of 'Management by Objectives' in planning.

Module 2: Organizing- The Foundation of Getting the Right Resources for Managerial Success

• Organize the '4M' resources required to execute strategic plans
• Manpower: Establish manpower arrangement, by getting the right people for the right job
• Methods: Establish methods of execution, towards doing the right things right
• Machine: Identify machine and/ or material needed for execution, towards operational effectiveness and efficiency.
• Money: Determine monetary requirements to implement strategic plans feasibly.

Module 3: Leading - The Foundation of Achieving Superior Performance at The Workplace

• Lead and motivate the workforce towards high performance
• Establish workforce cooperation and reduce workplace conflicts
• Lead the workforce with 'POWER' via positive influence
• Apply the 5R's of assertive leadership
• Apply leadership RIGHTS appropriately
• Build RELATIONSHIP professionally
• Drive the workforce towards focused RESULTS
• REPRODUCE new talents among the workforce
• Extend RESPECT to gain RESPECT

Module 4: Control - The Foundation of Enhancing Departmental Effectiveness

• Monitor workforce performance constructively
• Apply the Balanced Scorecard in workforce performance measurement management
  • Financial perspective
  • Customer perspective
  • Internal process perspective
  • Learning and development perspective
• Conduct workforce performance appraisal constructively