Description

Dynamic Top Team Integration

Course Duration: 2 Days

Introduction

Nothing can destroy productivity faster than conflict in the workplace. Whteher it is subtle, just beneath the surface or becomes emotional encounters, conflict can paralyze your group, department, or the entire organization.

Using proven principles, this program leverages on the best approaches for effectively dealing with conflict, so that you can resolve issues while maintaining productive relationships. These workplace conflict techniques and tools will help bring important issues to light, open the lines of communication and strengthen relationships.

Unmanaged conflict in the workplace can lead to reduced levels of teamwork and cooperation, diminished employee commitment and lower levels of quality and productivity and hence impact and affect work culture negatively.

Conflict Management can be exciting and rewarding. It can be a chance to get to the heart of a problem, rather than only focusing on the surface or obvious issues. Most conflicts have core causes and once those are addressed, conflict management becomes an option to choose rather than run away from.

Learning Outcomes / Benefits

This workshop will help you:

• Understand the Nature and Sources of conflict and how to deal with them appropriately
• Apply principles and practices of sound Confilct Resolution Principles
• Diagnose your conflict solving style
• Use and leverage conversations as mean to turn conflict into positive and productive energy
• Encourage collaborative problem solving and gain consensus on key matters
• Manage conflict in your team effectively
• Use a systematic methodology to manage conflict
• Develop your confidence to handle difficult people and tricky converations
• Learn practical tools that you can use in real-life situations
• How to apply the proven 7-step formula for resolving conflict
• How to use critique in a way that is specific, non-accusatory and constructive in diffusing and redirecting conflict

This in-depth, hands-on workshop provides successful strategies to deal confidently with conflict using an organization development approach.

Key Content

Module 1: Conflict, Conversations and Constraints That Impede High Performance Teams

• The purpose and nature of conflict
• Positive conflict versus negative conflict
• What conflict is and conflict is not
• Business health check
• Leadership & conflict | Assessment - individual
• HOTS Conflict Management Framework - 7 conflict styles in the workplace
• Case study of conflict based on HOTS Conflict Resolution Framework
• The role of crtitique in conflict resolution
• Introducing Genos / LDC (Lead, Develop, Care) Model to open up new perspectives to leading and managing

Module 2: S.O.A.R & C.H.I.P.S Current Scenario Scanning

Team brainstorming on:

• SOAR: Scenarios Opportunities Aspirations & Results Desired
• CHIPS: Challenges, Headaches, Irritations, Problems, Struggles
• What are the core issues and implications - What if, Why not, How Might We
• Introducing the role of critique as a tool for conflict resolution, progress & growth

Module 3: Benchmarking Best Team Operating Principles / Practices

Selecting Best Practices according to The HOTS Team management & conflict framewrok

• Communication and facing up
• Mutual support & trust
• Team decision making
• Initiative to change versus traditions precedents & past practice
• Customer focus

Module 4: Identifying Current Operating Principles

• Communication and facing up, mutual support & trust, team decision making, initiative to change, customer focus
• Identify actual practice
• Examples, issues and implications, parties involved
• Intervention to opening up members and conflict resolution
• Identifying limiting and paralyzing beliefs
• Empowering beliefs to practice and reinforce in optimizing conflict situations
• Critiques and checkpoints
• Facing up, catalytic intervention, confrontational intervention and acceptant intervention
• Win-win creative solutions and commitments for change and progress

Module 5: Trustbuilding - All to One Critique & Feedback for Progress

• ​All to one dynamic feedback
• Strengths
• Improvement expectations of each other
• Clarifying the expectations
• Commitments to change and buddy system to reinforce

Module 6: Cross Functional / Cross Sectional Integration: Internal Customers Service Level Agreement Setting

• Interdepartmental / Sectional feedback on expectations from each other
• What I need from you / your department / section in terms of Mechanics (Operational, Quality & Delivery) and Dynamics (Behavioral factors such as empathy, support, care, respect, tact, communication etc.)
• What we need to Stop Doing, Do Less, Do More and Do New
• Clarification
• Follow up & Ownership
• Indicators of success

Module 7: Mental Models and Mindsets that Facilitate Change, Communication, Connectedness and Conflict Solving

• Mental Models to adopt
• How to Lead, Develop and Care (LDC) more effective by engaging the head, heart & hands and making it happen
• Ground rules for continuing openness and high performance team culture

More detail about Iconic Training Solutions Sdn Bhd