Description
ADAPTING TO 2024 CUSTOMER NEEDS IN REAL-TIME
Duration: 1 Day
Time: 9:00am to 5:00pm
Lunch Break: 1:00pm to 2:00pm
INTRODUCTION
This course is tailored to address industry-specific challenges like personalization, customer support accessibility, cumbersome processes, outdated technologies, and data security concerns. Through a blend of insights, interactive sessions, and actionable strategies, participants will learn how to enhance customer experiences with immediate, impactful changes, all while keeping the atmosphere engaging and light-hearted.
LEARNING OUTCOMES / BENEFITS
Upon completion of this program, the participants will be able to:
- Demonstrate a profound grasp of exceptional service principles
- Demonstrate effective navigation of challenges and setbacks
- Demonstrate the prioritization of timely responses and resolutions
- Demonstrate proactive problem-solving and relationship-building skills, fostering long-lasting connections
KEY CONTENT
Module 1: 2024 Consumer Behavior Trends
- Understanding emerging trends
- Adapting marketing strategies
- Anticipating future shifts
Module 2: Personalization Power-up
- Understanding individual customer preferences and behaviors
- Personalization strategies
- Creating detailed customer personas
Module 3: Improving Self-Service: Breaking Down Walls
- Multi-channel integration tricks
- Solve customer queries across diverse channels
- Strategies to ensure no customer gets left behind
Module 4: Simplify to Amplify
- Uncover ways to simplify tedious processes
- Identify bottlenecks and streamline processes
- Revamp procedures, make them more user-friendly and efficient
Module 5: Tech Update: Out With The Old, In With The New
- How the latest tech trends revolutionize customer experiences?
- Ground-breaking tech solutions
- Spice things up with a dash of innovation
Module 6: Safeguarding Data For Customer Trust
- Data security demystified
- Navigating regulatory
- Building customer confidence
Module 7: The NOW Strategy
- Recap of the day
- Final reflections and commitments to action
- Turning today’s strategies into tomorrow’s successes
METHODOLOGY
The method of learning would include:
- Experiential activities
- Role play
- Interactive group reflection, discussion and facilitation
- Action plan
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