Building Customer Satisfaction And Loyalty

Building Customer Satisfaction And Loyalty

Category: Customer Service Available
For more information, visit our official website at iconictraining.com.my

Description

Building Customer Satisfaction And Loyalty
Duration: 1 Day
Time: 9:00am to 5:00pm
Lunch Break: 1:00pm to 2:00pm

INTRODUCTION
Ready to level up your customer satisfaction and loyalty game? Our program is your secret weapon! Dive into the latest trends, master advanced communication techniques, and learn how to personalize interactions to keep your customers coming back for more. Plus, discover how to proactively tackle issues and lead your team to service excellence. Say YES to Building Customer Satisfaction & Loyalty and watch your business thrive!

LEARNING OUTCOMES / BENEFITS
Upon completion of this program, the participants will be able to:


KEY CONTENT
Module 1: Understanding And Adapting To 2024 Customer Expectations
Module 2: Advanced Communication Techniques
Module 3: Personalizing Customer Interactions and Building Loyalty
Module 4: Proactive Issue Resolution and Feedback Management
Module 5: Measuring and Improving Customer Satisfaction
Module 6: Role if Managers in Nurturing Customer Relationships
METHODOLOGY
The method of learning would include:

More detail about Iconic Training Solutions Sdn Bhd
Iconic Training Solutions Sdn Bhd
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