详情

First Line Managers As Staff Developers

Course Duration: 2 Days

Introduction

This training is designed to help you develop your people by helping them to improve job competencies and to resolve personal problems. It covers how you can coach others about performance and counsel them about personal problems.

Course Objectives

Upon completion of this program, participant should be able to:

Equip with behavioral skills and problem solving process to solve tough people problems
Be in zen mode when leading a counselling session
Being effective and engaging coach to assist employees to improve
Asking the appropriate questions to determine the source of problem
Having the mindset to engage in helping relationship with employee
Giving effective feedback to employees
Administer progress corrective action steps

Key Content

Module 1: You as a Staff Developer

Self assessment exercise
Behavioral skills that help others to improve on performance
Determine the source of problem
Demonstrate positive regard

Module 2: Conducting Effective Helping Sessions

Preparation - prior to the helping session
Actions and behavior during the session
After the session - follow up

Module 3: You as a Coach

3 coaching application skills
What is proactive coaching?
What is reactive coaching
Communicate to get to the 'bottom of things'
2 coaching communication models
Types of coaching questions

Module 4: You as a Counsellor

How to build to obtain better performance?
How to keep discussion on track?
6 step counselling path to perfecting performance
Giving effective feedback
Difficult counselling situations

Module 5: Administer Constructive Progressive Discipline

Purpose and objectives of employee discipline
Documentation and when HR is advised
16 common misconduct offenses committed in the workplace
5 step of progressive discipline