详情

Trouble Shooting & Process Improvement

Course Duration: 2 Days

Introduction

This training program provides participant with the concept of problem solving and trouble shooting. Implementing solutions without getting to the true root cause is a waste of money, time and resources. Traditional approach begin with limited info, many actions and lacking focus. Our approach focus on finding the true root cause before proceeding with actions.

Course Objectives

Upon completion of this program, participants will be able to:

Apply 7 steps of trouble shooting
Understand basic concept of Lean
Recognize the 7 wastes at the workplace for process improvement
Able to adopt relevant lean practices/ tools to identify opportunities for operational excellence at workplace

Key Content

Module 1: Introduction to Six Sigma

DMAIC concept
Define, measure, analyze, improve, control

Module 2: Waste Identification

7 deadly waste - TIMWOOD
- Transportation
- Inventory
- Motion
- Waiting
- Over processing
- Over production
- Defects
- Value added/ non value added

Module 3: Tools & Techniques

7 QC tools
- Check Sheet
- Pareto Chart
- Fishbone Diagram
- Scatter Diagram
- Histogram
- Control Chart
- Graph
Brainstorming
5 Whys
3MU elimination approach
5W1H

Module 4: 7 Steps for Trouble Shooting

Problem Definition
- Background
- Specify problem
- Ideal state - Current state = problem
Goal setting
Quantify the problem - what, where, when
Set goals (stretch)
Timeline
Progress update
Identify points of cause
Identify root cause
Identiy solutions to address root cause
Executes
Confirmed if goals achieve
Activity plan
Root cause analysis
Generate and implement countermeasures and corrective actions
Review results
Standardized and share learnings

Module 5: What is Lean?

What and why?
Difference between lean and six sigma
Lean concept in manufacturing/ service and the benefits

Module 6: Building Lean Culture

Buy in from management and staff
Link Lean initiatives to departmental goals
Measure effectiveness of Lean initiatives