详情

Building Positive Influence

Course Duration: 2 Days

Introduction

This unique program teaches skills that boost personal productivity and relationship building through increase understanding and effective implementation of the communication process. This program will enable you to have the ability to create the greatest positive impact when you are communicating at every given opportunity.

Course Objectives

At the end of this program, participants should be able to:

Apply influence principles in the workplace
Communicate better for positive results
Coach effectively in the workplace
Manage people with certainty
Provide constructive feedback

Key Content

Module 1: The Principles of Influence @ Work

Reciprocity
Scarcity
Authority
Consistency
Liking
Social proof

Module 2: Interpersonal Communication

Building credibility
The 4 Quadrant Communication Model
Identifying your personal style of communicating
Developing your style towards effective relationship building
Shifting into positive action

Module 3: Being Effective in Communication

Applying learning in the workplace and relationship
What others say and do and what is important to them
What we do more of when interacting with others
What we avoid doing when interacting with others

Module 4: Feedback

What is feedback
The feedback of feedback
Giving feedback
Receiving feedback
Using feedback as a way to coach

Module 5: Respond & Drive

Driving your results
Strategic, tactical and operation meetings
Effective meetings framework
Self-assessment on strengths and improvement areas
Challenges and top tips

Module 6: One to Ones

Line manager blueprint
Strategic session
Regular session
Effective one-to-one framework
Behavioral assessment and application

Module 7: Effective Coaching

When and who to coach
The QSDAT Spectrum
UGROW's model
Live coaching
In field coaching

Module 8: Coaching Wisdom

Consolidation
Personal goals
Action planning
Timeline
Element #1

Target Audience

Executives, supervisors, managers, team leaders, and everyone who has a stake in the organization's results.