详情

Design Thinking Mindset

Course Duration: 2 Days

Introduction

Innovate or die! That is the mantra of many fast moving and successful companies, especially in this world of high-speed interconnectivity. The question organizations face to stay relevant in today's environment is how to establish a culture of innovation and creative problem solving. Design thinking, an approach to both innovation and creative problem solving is becoming the go to approach for forward thinking organizations. What is design thinking? Design thinking is an interactive approach to solve problems with cross-functional teams led by facilitators. This course presents an introduction to the design thinking approach and mindset using highly interactive exercises that give the participants a flavor for some of the techniques and methods of design thinking that waken the innovative and problem-solving abilities within each of us.

Objectives

After completing the training, you should be able to:

Understand the concepts of design thinking approaches
Create design thinking teams and conduct design thinking sessions
Apply both critical thinking and design thinking in parallel to solve problems
Apply some design thinking concepts to their daily work

Key Contents

Module 1: Design Thinking Overview

What is Different About Design Thinking?
Exercise: Design Thinking in the Workplace
Design Thinking Skills
Exercise: Design Thinking Skills
Design Thinking Mindset
Principles of Design Thinking
Exercise: Design Thinking Principles

Module 2: General Approaches to Design Thinking

The Basic for Design Thinking
Design Thinking Frameworks
Exercise: Build a Design Thinking Framework
The Design Thinking Team
- What Constitutes a Design Thinking Team?
- Exercise: Create a Design Thinking Team
Design Thinking Workshops and Meetings
- Characteristics
- Types of Workshops

Module 3: A Design Thinking Approach in Stages

Apply the Design Thinking Frameworks
Class Exercise: Review the Case Study
Empathize with the Customers and/or Users
- Exercise: Engage the Customer / User
Define the Problem
- Exercise: Review and Follow-Up
- Exercise: Define the Point of View
Ideate
- Exercise: Develop Potential Solutions
- Exercise: Feedback on the Solutions
Prototype Alternate Solutions
- Exercise: Create a Prototype of the Solution
- Exercise: Review the Prototype and Gain Feedback
Test the Solutions
- Exercise: Prepare Test of the Prototype and Solution

Module 4: Design Thinking Techniques

Listening and Empathizing Techniques
- Engagement
- Exercise: Ask the Right Questions
- Observation
- Exercise: Setting Up the Observation
- Showing Empathy
Define and Ideation Techniques
- Unpacking
- Exercise: Unpack to the Wall
- Personas
- Exercise: Create Personas for the Case Study
- Pattern Recognition and Connecting the Dots
Prototype and Test Techniques
- Types of Prototypes
- Exercise: Revise Franken Prototype to Refind Prototype
- Forms of Testing in Design Thinking
- Exercise: Prepare and A / B Test of the Prototype

Module 5: General Design Thinking Practices

Visualization Techniques and Diagrams
- Use of Diagrams and Maps in Design Thinking
- Exercise: Create an Empathy Map
- Exercise: Revisit the Wall
- Exercise: Create an Affinity Diagram
- Exercise: Create a Mind Map
- Exercise: Create a Journey Map
Story Telling Techniques
- Story Telling Throughout the Design Thinking Process
- Improvisation
- Exercise: Tell a Story
- Scenarios
- Exercise: Create a Set of Scenarios for the Case Study
- K-Scripts
- Exercise: Create a Set of K-Scripts for the Case Study
- Exercise: Platform Role Playing of Scenarios for the Case Study

Module 6: Adopt and Adapt Design Thinking

Cautions and Pitfalls
- Assumptions
- Exercise: Assumptions
- Pitfalls and Cautions in Design Thinking Workgroups
Final Words and Best Practices
- Best Practices
- Exercise: Best Practices
- Exercise: Take the Practices Back to the Office