详情

KPI Setting For Individual & Organizational Performance

Course Duration: 2 Days

Introduction

KPI, performance reviews, and appraisals guide employees' focus on what is expected, know how they have been doing and what further development or training they need to do to improve. These tasks are also part of a performance management system that integrated the process of defining (KPI setting), assessing (performance review and appraisal), and reinforcing employee work behaviors and outcomes. Organizations with a well-developed performance management process often outperform those without this element of organization design.

Goal/KPI setting describes the interaction between managers and employees in jointly defining members' work behaviors and outcomes. Performance appraisal involves collecting and disseminating performance data to improve work outcomes. It also can facilitate career counseling. Reward systems are concerned with eliciting and reinforcing desired behaviors and work outcomes through compensation and other forms of recognition.

Objective

This workshop is designed to equip individuals and managers, who have to conduct performance appraisals with a good understanding of KPI setting and also how to conduct an effective performance appraisal. The ultimate objective of this workshop is to enable managers to align individual and team KPIs to the organization's performance objective.

This workshop will focus on the main processes of performance management such as KPI setting, evaluating KPI, setting performance standards conducting a performance review, and performing effective performance appraisal.

Upon completion of this program, participants should be able to:

Identify and set relevant and important KPIs
Align corporate and individual KPIs
Guide staff to identify relevant KPIs
List the key elements of performance management
Explain the challenges and pitfalls of performance appraisal
Provide effective feedback
Determine performance standard
Establish SMART goal / KPI

Key Content

Module 1: Introduction

What is performance management
Performance Management Cycle
Important objective of performance management
Pitfalls to avoid
Discussion and presentation

Module 2: Performance Management System (PMS)

PMS philosophy
Components of PMS
The process of an effective PMS
Brainstorming and presentation

Module 3: Key Performance Indicators (KPI)

What are KPI
KPI identification - ''The Grid''
Common sources of KPI
KPI structure - SMART
Cascading & balance KPI
Skill practice
Case study - HBR ''Goals gone wild''

Module 4: Performance Monitoring And Review

Contributing factors to performance deficits
Ability and/or motivation modifiers
Effective feedback
Manager as coach
Mandatory coaching situation
Skill practice

Module 5: Performance Appraisal (PA)

Steps and key components of an effective PA
Identification of errors and biases in PA
Responding to employee reactions during PA
PA evaluation - The ''5-5 Grid''
Role play