Mapping Customer Experience Electronically

Mapping Customer Experience Electronically

分类: Customer Service 当前有货
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Mapping Customer Experience Electronically

Course Duration: 2 Days

Introduction

The only thing that your competitors cannot duplicate is the service experience of your guests. Customer Experience teaches fundamental principles to create good impression in written format that becomes the catalyst to improve the customer experience at every point of contact. In this comprehensive 2-days course, participants learn a common service language, service mind-set and apply proven techniques to effectively communicate professionally when getting in touch with customers electronically.

Learning Outcomes / Benefits

After completing the training, you should be able to:

Key Content

Module 1: Customer Experience

Module 2: Customer Experience Skills in Writing

Module 3: Arming E-Conversation

Module 4: Putting It All Together

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