MyCalls Call Manager

“Probably the most cost effective manager you will ever employ!”

MyCalls Call Manager adds an extra dimension to call management and performance with an unparalleled range of user-friendly features. These help a business save money, win profitable new business and dramatically increase customer service levels.

• Protect Sales Revenues – Abandoned calls are flagged and logged enabling rapid customer call-back
• Manage by Exception – User-defined system alarms alert managers to situations that require their attention, as do reports on all aspects of call performance
• Reduce Call Costs – Unauthorised calls, e.g. mobiles/premium rate numbers are highlighted
• Accelerate ROI – Productivity gains and cost savings lead to more profitable operation

Features

Managers enjoy a real-time overview of the telephone activity of their team - who’s on a call, who’s holding, who’s off-hook and how many callers hang up before their calls are answered.

This bird’s eye view means individual and group productivity is easily monitored and managed and problems are dealt with straight away, e.g. calling back customers who abandoned calls. The ability to display call performance data in real-time on a wall board increases motivation for teams and individuals.

Alarms
MyCalls can be programmed to alert a manager when a particular set rule has been broken. For example, if a call has gone unanswered for over 30 seconds, or when  abandoned calls exceed a set level. This leaves busy managers free to concentrate on their everyday tasks until an alert requires their attention and action.

Reporting
Reports can be scheduled or run as required to provide a wide range of detailed management information including call costs, response times, staff telephone performance, levels of customer service, and so on.