Deskripsyon

Essential Workplace Communication Skills

Course Duration: 2 Days

Introduction

Effective communication is the key to get to where you want to be in your life. Communication is an essential skills for successful business and personal relationship. Communication has the power to destroy or build relationship. Good communication skill can reduce misunderstanding, errors, frustration and conflict on a daily basis. We can communication to influence every interaction in a positive way by developing the skills needed to communicate effectively.

Course Objectives

Upon completion of this program, participants should be able to:

Understand the why and what communication is so important for business and career success
Develop your skills and confidence to communicate and connect effectively with others
Identify your communication and behavior styles
Communicate influentially through understanding different behavioral styles
Develop capabilities to listen actively, ask questions, interpret non verbal and convert negative response into positive feedback
Increase awareness about various non verbal gestures to maintain positive working relationship

Key Content

Module 1: Communication - What and Why?

Why communication is so important?
What is communication?
Barriers to workplace communication
Communication perception

Module 2: Engaging Workplace with Behavioral Communication Styles

How to identify your behavioral style and communication bias
Understand the 4 styles
How each behavioral style wants to be treated and approached
The art of better communication
How to adjust your style to communicate better with better styles?

Module 3: Managing Upward: Proactive Communication Process

Proactive process and it begins with communication
Communicate - anticipate - be proactive
How to make sure you understand on the receiving end?
How to sell your ideas to boss

Module 4: Build Constructive Communication

How to turn provacative words to positive words
Power of questioning skills
Importance of active listening: seek first to understand then to be understood
How to initiate and maintain conversations

Module 5: Non-Verbal Communication

How to read people using body language?
How to influence your emotional state using body language
Avoid negative body language and best utilize positive body language

Module 6: Interpersonal Skills Enhancement

As you see others and others see us
The dynamic nature of Johari Window
Positive working relationship: the power of feedback
How to praise others to reinforce specific behaviors
Empathic communication

Module 7: Handling Difficult Conversations

How to apologize
How to disagree and still be loved
How to deliver bad news
How to tell your boss he or she is mistaken
How to deal with a boss showing favoritism
How to handle a plain difficult boss

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