| Solutions | JESS | COMPETITOR |
| Technical expertise | IN HOUSE | Outsource |
| On-site service | SAME DAY | 2-3 days |
| Evaluation | FREE | RM 100 |
| Standard turnaround | 5 DAYS | 2-3 Weeks |
| Rush repair | FREE | Unable to deliver |
| Emergency repair | YES | Unable to deliver |
| Service warranty | 90 DAYS | 30-90 days |
| Delivery | FAST | Slow |
