8D Problem Solving Skills Workshop

Introduction

This program provides participants with the basic concept of 8D problem solving. It will explain the process and techniques used in response to customer crisis complaints. With the increase in global competition, 8D concept has become more important in managing customers systematically. The methods shared will help participants to organize and manage feedback system properly.

Course Objectives

Upon completion of this program, participants will be able to:

• Understand the basic concept of 8D
• Use the quality tools and techniques
• Apply the 8D discipline process

Key Content

Module 1: 8D Introduction

• What
• Why
• History
• Benefits
• Fundamentals and basic rules

Module 2: D1 - Team Formation

• Title
• Cross-functional team
• Who should be on the team
• Benefits and problem

Module 3: D2 - Problem Description

• Understanding the issue
• Definition by customer - defect mode
• Detail information - measurable?
• Symptom -> Problem Statement -> Problem Description
• Tools
  • Is/ Is not
  • Check Sheets
  • Histogram
  • Graphs

Module 4: D3 - Interim Containment Action (ICA)

• Isolating the problem from the customer
• Actions
  • Immediate action
  • Process containment
  • Detection containment
  • Risk assessment
  • Containment action plans

Module 5: D4 - Root Cause Analysis

• Chronology
• Tools and techniques
  • Brainstorming
  • Fishbone analysis
  • Fault tree analysis
  • 3x5 Why
  • Why, Why
• Root Cause Analysis Summary

Module 6: D5 - Corrective Actions

• Define corrective actions 
• Alternative solutions

Module 7: D6 - Validate Corrective Actions Effectiveness

• Data collections
• Analysis and verifications
• Control chart

Module 8: D7 - Preventive Actions

• Define preventive actions
• Poka Yoke
• Standardization

Module 9: D8 - Recognize Team, Individuals & Closure

• Follow up on actions in a timely manner
• Review and approve appropriately
• 8D report document revisions tracking
• Recognize and celebrate