Root Cause Problem Solving

Introduction

This training program provides participants with the concept of root cause analysis and problem solving techniques. Implementing solutions without getting to the true root cause is a waste of money, time and resources. Traditional approach begin with limited info, many actions and lacking focus. Our approach focus on finding the true root cause before proceeding with actions

Course Objectives

Upon completion of this program, participants will be able to:

• Recognize the 7 wastes at the workplace for process improvement
• Able to adopt relevant tools and techniques to identify opportunities for operational excellence at workplace
• Apply the 7 steps of root cause analysis

Key Content

Module 1: Introduction

• What and why?
• How?
• Waste elimination
• PDCA of Root Cause Analysis

Module 2: Waste Identifications

• 7 'deadly' wastes - TIMWOOD
  • Transportation
  • Inventory
  • Motion
  • Waiting
  • Over processing
  • Over production
  • Defects
• Value added/ non value added

Module 3: Tools & Techniques

• 7 QC Tools
  • Check Sheet, Pareto Chart, Fishbone Diagram, Scatter Diagram, Histogram, Control Chart, Graph
• Brainstorming
• Why Why
• 5W1H

Module 4: 7 Steps of Root Cause Analysis

• Problem definition
• Problem description, goal setting
• Quantify the problem
• Set goals
• Identify points of cause
• Identify root cause
• Corrective actions
• Preventive actions
• Executes
• Confirmed if goals achieved
• Root Cause Analysis
• Develop countermeasure, corrective and preventive actions
• Implement, corrective and preventive actions
• Validate effectiveness
• Standardize and share learnings

Module 5: Root Cause Analysis & Problem Solving Philosophy

• Key success factors