Be A Master Class Supervisor

Introduction

This program is design to provide the solutions and withdraw the commitment from the supervisors to step forward and become the master class supervisor.

Course Objectives

At the program's conclusion, participants should be able to:

• Understand the definition of a supervisor
• Develop the attitude and behavior to be a master class supervisor
• Building the awareness of roles and responsbility of a supervisor
• Understand and practice the effective way of communication 
• Being aware of the personality, behavior output and the core competencies of the team they lead
• Being able to self groom with the best physical and mental image of a master class supervisor

Key Contents

Module 1: Hello ... Let's Get Started

• Context setting
• Working agreement
• Ice breakers
• The Rule Game

Module 2: Introduction to Master Class Supervisor

• What is a supervisor
• Supervisor in the VUCA era
• Supervisor roles and responsibility
• Good supervisor vs bad supervisor
• The features of a master class supervisor

Module 3: Knowing Myself & My Team

• DISC for supervisors
• DNA - discover, navigate and adapt
• Core competencies of the team
• Room for improvements
• Value elicitation cards - self and team values

Module 4: Master Class Supervisory Leadership Skills

• Building and motivating the team
• Coaching the team
• Critical thinking and problem solving
• Decision making the master class way

Module 5: Master Class Supervisory Communication Skill

• Communications breakdown - challenges and barriers we face
• The art of listening
• Conveying the message - verbal and non communications
• Cross generation communications

Module 6: Master Class Supervisory Image

• The importance of a professional image
• Inside grooming - attitude and choice of words
• External grooming - first impression image
• Grooming techniques for men an ladies

Module 7: Moving Forward

• Commitment setting
• The support system for a supervisor