5 Star Customer Service Excellence

5 Star Customer Service Excellence

分类: Customer Service 当前有货
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5 Star Customer Service Excellence

Course Duration: 2 Days

Introduction

If Jackie Chan and Angeline Jolie walked into your workplace today, how would you behave? If you are like most people, you would drop whatever you were doing and approach them, smiling, ready, and eager to serve them.

What about the rest of your customers? Perhaps you may treat them exactly the same way, or perhaps, that would not happen? In general, customer service has become an overused corporate jargon and rarely lived up to.

This intensive, hands-on, activity-driven program teaches skills that focus on providing service excellence at all touch points with any customers. It helps sharpen the skills of even experienced customer service representatives, empowering you to take advantage of every service opportunity and aggressively expand your business professionally.

Course Objectives

Upon completion of this program, the participants will be able to:

Key Content

Module 1: Overview

Module 2: Interpersonal Communication

Module 3: Being Effective in Communication

Module 4: The 5 Star Customer Service Cycle

Module 5: Key Pillars in Communication

Module 6: Dealing with Difficult Customers

Module 7: Handling Customer Complaints

Module 8: Coaching Wisdom

Methodology

In this program, you can expect extensive use of case studies, debriefing, dyads, facilitated coaching, feedback, games and activities, group discussions, lectures, psychodramas, simulations, storytelling, and structured instruments.

Target Audience

Customer service executives, managers, line managers and anybody who needs to upskill their current customer service to ensure lasting customer relationships.

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