Penerangan

Effectively Communicate

Course Duration: 1 Day

Course Objectives

Upon completion of this program, the participants should be able to:

• Understand different elements of communication
• Understand the dynamics and mindset of the present working generations
• Understand the basic dynamics of communication and its effectiveness
• Apply basic rules proven to be effective in raising their communication level to the next level

Key Content

Module 1: Active Listening

Active listening involves paying close attention to what the other person is saying, asking clarifying questions and rephrase what the person says to ensure understanding. Through active listening, you can understand better what the other person is trying to say and can respond appropriately.

Module 2: Non-Verbal Communication

Non-verbal signs convey how a person is really feeling

Module 3: Clarity

Good communication is about less is more

Module 4: Building Rapport

To engage in open and honest communication, it is important to be nice and polite in your workplace communication

Module 5: Self Confidence

Self confidence is about you believing in and following through with what you are saying

Module 6: Open Mindedness

A good communicator should enter any conversation with a flexible, open mind. Be open to listening to understanding the other person's point of view.

Module 7: Respect

People will be more open to communicating with you if you convey respect for them and their ideas

Module 8: Being Present

An important communication skill is simply knowing to be present. Being present is about full engagement with full commitment

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