Be The Master Of Effective Business Communication

Introduction

Communication is the most important skills at workplace but it's often one of skills tacking in people, particularly in their early stage of career. Today's working environment is a challenge for all generations to communicate effectively as each generations were taught different principles of communications. People may know the reason to communicate but may not know the what, when and how of effective communication at workplace.

Course Objectives

Upon completion of the program, participants should be able to:

• Develop understanding towards effective communication
• Become competent in communicating with myself and others
• Enhancing understand towards developing people
• Discovering personal and other's DISC profile
• Building stronger relationship and strengthen trust

Key Content

Module 1: Basic Communication Principles

• Introduction to communication model
• The channels and principles in communication
• Common issues and challenges in communication
• Key success in communication

Module 2: Effective Communication Tool

• History, usage and value of DISC
• Understanding how it works
• DISC self assessment
• 12 competencies in DISC

Module 3: The Art of Listening & Communicating

• The 4 types of listening skills
• Elements of EQ & NLP in listening
• Working with people's learning style in listening - VAKAD
• Feedback

Module 4: Enhancing Effective Communication Skills

• Handling difficult people
• Building trust and influencing people
• Trust assessment