Influencing and Persuasive Communication Skills

Introduction

How often have you needed to influence and persuade others to do something? We all spend an increasingly significant position of our work days drawing on our persuasive and influencing skills. Your ability to communicate effectively, to influence and persuade directly affects your success at work as these skills expedite sales, articulate plans, accelerates work performance, diffuse conflicts and handle concers with competence and fact.

Course Objectives

Upon completion of this program, the participants should be able to:

• Exercise influence and persuasion skills across a range of situations
• Influence and persuade workplace interactions up, down and across organizations
• Secure buy in even before you present your plan or idea
• Practice the steps of active listening
• Reduce and handle objections to your proposal, idea and suggestion
• Confidently persuade or influence decision makers

Key Content

Module 1: Persuasive & Influencing Communication

• Analyse and apply persuasive and influencing behaviors and models
• Credibility = Positive purpose (skills + qualities)
• Non verbal impact in communication

Module 2: Communicate to Negotiate - Get What You Need Without Getting Mad

• Words: Power to build or break the human spirit
• Resolving a conflict: collaborative approach

Module 3: What Makes an Influencing & Persuasive Communicator?

• What is your preferred style
• Tight organization of contents