Penerangan

Art of Relationship Building

Course Duration: 2 Days

Introduction

If you have ever had a miscommunication in the workplace or in relationships, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communicaton cost your business or organization a lot in terms of time, energy and money. Compounded with the communication methods and styles of the new generation, we are faced with endless situations where what we mean is not what is perceived, and what we perceived is not what was intended. Bridging those differences requires effective communication; the foundation for excellence in leadership, performance and management.

The unique 2-day, activity driven program teaches skill that boost personal productivity and relationship building through increased understanding and effective implementation of the communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity.  

Art of Building Relationship focuses on the following areas:

• Communication
• Conflict Resolution
• Contribution
• Influence 
• Relationship Building

Learning Outcomes / Benefits

At the end of this session, participants should be able to:

• Build relationships effectively
• Develop the power of perspective
• Improve your personal style of communicating
• Resolve conflict professionally
• Understand and employ the communication process effectively

Key Content

Day 1

Module 1: Overview

• Context setting
• What is communication to you
• The Communication Staircase model
• Our worldview
• Barriers to communication

Module 2: Interpersonal Communication

• Building credibility
• The 4 Quadrant Communication Model
• Identifying your personal style of communicating
• Developing your style towards effective relationship building
• Shifting into positive action

Module 3: Being Effective in Communication

• Applying learning in the workplace and relationships
• What others say and do and what is important to them
• What we do more of when interacting with others
• What we avoid doing when interacting with others
• World cafe: Revealing our blind spots

Module 4: Overcoming Challenging Situations

• Bad News Bears
• Gossip Mongers
• Drama Kings and Queens
• Chicken Littles
• The Victims
• Bullies and Back-stabbers

Day 2

Module 5: Key Pillars in Communication

• The perfect cup of tea
• Discovery questioning
• Funneling
• Active listening
• The art of being curious

Module 6: The Art of Feedback

• Feedback and SARAH
• Supportive and corrective feedback scenarios
• The BOOST+ model
• SPEED feedback
• Fly-On-The-Wall

Module 7: The Principles of Influence

• Reciprocity
• Scarcity
• Authority
• Consistency
• Liking
• Social proof

Module 8: Relationship Management

• Building meaningful relationships
• 4 levels of relationship experience
• The WOW factor
• Creating a relationship commitment contract
• Coaching performance

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