Communication & Relationship in the Workplace

Course Objectives

Upon completion of this program, participants should be able to:

• Build relationship effectively
• Develop the power of perspective
• Improve your personal style of communicating
• Resoltve conflicts professionally
• Understand and employ the communication process effectively

Key Content

Module 1: Overview

• What is communication to you
• The communication staircase model
• Our worldview
• Barriers to communication

Module 2: Interpersonal Communication

• Building credibility
• The 4 Quadrant Communication Model
• Identifying your personal style of communicating
• Developing your style towards effective relationship building
• Shifting into positive action

Module 3: Being Effective in Communication

• Applying learning in the workplace and relationship
• What others say and do and what is important to them
• What do we do more when interacting with others
• What we avoid doing when interacting with others

Module 4: Overcoming Challenging Situations

• Bad news bears
• Gossip mongers
• Drama kings and queens
• Chicken littles
• The victims
• Bullies and back stabbers

Module 5: The Principle of Influence

• Reciprocity
• Scarcity
• Authority
• Consistency
• Liking
• Social proof

Module 6: Conflict Resolution

• The 4 dimensions of conflict: facts, methods, goals and values
• The red flag
• The white flag
• The yellow flag
• The blue flag

Module 7: Relationship Management

• Techniques in building rapport
• 4 levels of relationship experience
• The WOW factor
• Creating a relationship commitment contract
• Coaching performance

Module 8: Coaching Wisdom

• Controlling vs empowering
• The art of feedback
• Using feedback to coach
• Recognition and acknowledgement
• The secret of a great communicator