Winning Business Relationships Where It Matters

Introduction

This unqiue program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the business communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity.

Course Objectives

After completing the training, you should be able to:

• Build winning relationships easily
• Develop the power of perspective
• Improve your personal style of communicating
• Understand and employ the business communication process effectively
• Use various communication strategies effectively

Key Content

Module 1: Interpersonal Communication

• Building credibility
• The 4 Customer Behaviour Styles
• Identifying your personal style
• Developing your style towards effective communication
• Shift into positive action

Module 2: FInding the White Space

• Context vs content
• The I-Maze
• Value of change
• Risk taking in change management
• Moving forward with ideas

Module 3: Mapping the Relationship

• The 3 keys unleashed
• Expectation vs reality
• What do we stop doing
• What do we start doing
• What do we do differently

Module 4: Bridging the Gap

• Live demonstration
• The Hot Seat
• Objective and subjective review