Mô tả
The Art of Supervisory Skills Workshop
Course Duration: 2 Days
Course Objectives
Upon completion of this program, participants will be able to:
- Improve their knowledge on the skills needed for a supervisor
- The attitude and the behavior patterns needed to be effective
- Work on improving the relations with the staff through EQ elements
- Understand the impact of proper communications
- Understand their important roles they play in their respective organizations
- Improve their problem solving skills
Key Contents
Module 1: The Supervisor Roles & Responsibility
- What is a supervisor
- What is a good and bad supervisor
- Know myself and my supervisory skills level
- What do i need and want as a supervisor
- Personal assessment tools
Module 2: Leadership Skills
- Communication direction
- Problem solving and decision making
- Building and motivating your team
- Team enhancement tools
Module 3: Communication Skills
- Speaking and listening skills
- Communicating upward, downward and sideway
- Building relationship and rapport
- Communicating with different generations
- Communication enhancement tools
Module 4: EQ @ Work
- What is EQ?
- How to use EQ at work?
- Managing self and team EQ at work
- Managing difficult employees and customers
- EQ enhancement tools
Module 5: Supervisory Moving Forward Plan
- Self coaching skills
- Team coaching skills
- Personal action plan
- Team action plan
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