Handling Client & Customer Complaints Workshop

Handling Client & Customer Complaints Workshop

Danh mục: Customer Service Có sẵn
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Mô tả

Handling Clients & Customer Complaints Workshop

Course Duration: 1 Day

Introduction

In this training, we will look at a simplified crash course program which would focus on ways to react with clients, engaging, rapport building and delivering excellent complaint management techniques to combat grievances, effectively.

Course Objectives

At the end of this session, the participants should be able to:

Key Content

Module 1: Handling Clients

Module 2: Customer Complaints & Enquiry

Target Audience

Staff who are in commercial service are encouraged to attend to understand effective methods of handling clients and customer complaints.

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