Steps:
1. Key Collection:
- Involves obtaining keys from the previous guests or a designated key drop-off location.
- Ensures a smooth transition between guests and maintains security.
2. Defect Checking:
- Inspecting the property for any damages or defects left by the previous guests.
- Identifying issues that need to be addressed before the next guests arrive.
3. Defect Submission:
- Reporting any identified defects to the maintenance or cleaning team for resolution.
- Ensuring that the property is in top condition for the upcoming guests.
4. ID Reno (Renovation):
- Refers to any renovation or improvement work that may be needed based on the property's condition.
- Enhancing the overall appeal and functionality of the space.
5. Online Marketing/OTA Setups:
- Creating and optimizing online listings on various platforms (OTA - Online Travel Agencies).
- Maximizing visibility and attracting potential guests through effective marketing strategies.
6. Unit Setup (Deco Items/Linens/Wifi/TV Box/Insurance/etc):
- Setting up the property with necessary amenities like linens, WiFi, TV box, and decorative items.
- Ensuring that the space is welcoming and equipped with essential services.
- Arranging for property insurance to mitigate risks.
7. Guests Management (Check In/Check Out):
- Handling the check-in process for arriving guests, providing keys, and necessary information.
- Managing the check-out process, ensuring a smooth departure for guests.
8. Utilities & Expense Management:
- Overseeing utility services such as electricity, water, and internet.
- Managing and tracking expenses related to property maintenance and guest services.
9. Owners Payout:
- Calculating and disbursing payouts to property owners based on bookings and revenue.
- Ensuring owners are fairly compensated for hosting guests.
10. Cleaning & Maintenance:
- Regular cleaning to maintain the property's cleanliness and hygiene standards.
- Performing routine maintenance tasks to address wear and tear and prevent major issues.
Malaysia
