Seeking, evaluating and retaining good IT professionals is no easy task. At iPlanet, we help you find the right personnel, with the right skill-sets to accommodate your organisation’s requirements and setup.
Technology is always changing, and therefore personnel skills and knowledge often can’t adapt to such changes in a timely manner.
The cost of maintaining internal IT teams is often costly and time consuming. Likewise, the cost in ensuring your IT infrastructure such as hardware and software are always up to date is unpredictable and depends largely on the level of technology innovation and other market factors that are constantly changing.
We offer information technology audit, or information systems audit – an examination of the management controls within an Information technology infrastructure and business applications.
If you have a preferred vendor, we can act as your main liaison (systems integrator) and free you and your team from micro managing such tasks.
We will diagnose and troubleshoot software and hardware problems. Our technical support services include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
Our Service Level Agreement (SLA) is a commitment between us and our clients. Particular aspects of the service such as quality, availability, responsibilities are agreed prior to commencement of our services.
Server Management covers the tasks and services that are done on a server in order to manage it. This entails: monitoring of your server and apps running on the server; checking of status, uptime, and monitoring for any new or recurring issues.
Storage Resource Management involves optimizing the efficiency and speed with which your storage area network utilizes available drive space.
Our Network Management service involves the process of administering and managing your computer networks. Services provided include fault analysis, performance management, provisioning of networks and maintaining quality of service.
Malaysia