CUSTOMER SERVICE EXCELLENCE

course summary

As the market gets crowded and competitive, it is even more important now than ever to ensure we take better care of our customers, understanding their needs, provide them with great experience and value through the desired products and services. This course aims to refine the front liners’ understanding and approach to making and keeping customers happy and satisfied.

Topic 1: Reliability
Topic 2: Assurance (Competence)
Topic 3: Communication Skills
Topic 4: Problem Solving Skills
Topic 5: Tangibles
Topic 6: Empathy
Topic 7: Responsiveness
Topic 8: Service recovery


Course Outline

HRD Corp will be introducing a service fee that will be imposed to HRD Corp registered training providers starting from 1 February 2021 as stated in Training Provider Circular no.3/2021.  In line with the implementation of the service fee, HRD Corp has revising its terms and conditions for course registration.
As such, HRD Corp Claimable Courses course registration process has been simplified to allow different type of courses to register.

The changes on HRD Corp Claimable Courses process are as follows:
Training providers do not have to provide complete course content.
The minimum requirement for trainer is 1 (one) trainer only. No minimum for e-learning (self-paced) course.
The minimum total duration of the course is 4 hours.
The actual claimable fee, training hours, type of training, and complete course information is subject to approval of each individual grant application.