1. How long is your delivery time?
It usually takes 7-14 days, depending on the drawing. If it's urgent, we can arrange it with our ERT department.
2. Where is your company located?
Our company is located in the Malaysia Johor Bahru Skudai area.
3. Do your raw materials have certificates?
Yes, we have certificates. We can provide RoHS Certs or Mill Certs if needed.
4. How do you handle delivery? Does it take a long time?
We usually use transportation for delivery. Logistics delivery to Singapore every day, so once picked up, the delivery will be made the next day. In case of urgent items, we also have motorcycles to assist with delivery, which can arrive on the same day.
5. What if there are problems with the parts upon arrival?
Typically, we would arrange for the motorcycle to retrieve the parts and deliver them back to you the next day, depending on the circumstances. However, before shipment, our QC department thoroughly inspects the parts to ensure a smooth delivery process without causing any delays to your work schedule.
6. If my designer made a mistake in the design and needs your help to make modifications, what should I do?
Don't worry, we provide free modification services. We can help customer to arrange for the motorcycle to pick up and deliver the items, or customers can make their own arrangements if preferred.
7. Can your plating process provide RoHS certificates?
Rest assured, if there are specific requirements, the plating factory can provide RoHS certificates.
8. Does your company have CMM machine?
Yes, our company has CMM and others equipment. We also have ISO9001:2015 certification, and we conduct inspections based on AQL quantity and 100% virtual checking before shipment.
Malaysia